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Shipping & Return Policy
Go AllWhite, Companys VAT registration number 464 0359 093 ("Go
AllWhite") operates the website www.goallwhite.com
("The Website"). These terms and conditions ("Conditions")
are valid for every product order a consumer places on The Website.
By placing your order, you confirm that you have read, accepted, and agreed
to comply with these Conditions. You also certify that you acknowledge the
information about personal data and consent to the use of your personal data according to the Go AllWhite privacy policy.
Go AllWhite reserves the right to change these Conditions at any time. Every change will be published on The Website and is valid from when you accept the Conditions through a new order. The Consumer Rights Act 2015 and the Data Protection Act 2018 as well as the General Data Protection Regulation apply to all purchases made by consumers on The Website.
Please note that Go AllWhite-UK only ships to
addresses within the United Kingdom.
Order and purchase agreement
By completing your order, you confirm that you have read and accepted these
Conditions. The purchase agreement will only be concluded after your order has been confirmed by Go AllWhite through a confirmation e-mail to the email address you provided when placing the order. Please note that you need to be at least 18 years old in order to be able to enter into a contract with Go
AllWhite and the contract can only be concluded with consumers with a delivery
address in the United Kingdom.
Go AllWhite's service may only be used by individuals. Go AllWhite reserves
the right to decline an order in case Go AllWhite suspects that the order is
not intended for the Customer's private use. In case of suspicion that the
Customer or the Customer's order does not meet Go AllWhite's terms and conditions, or in case of suspicion of other types of irregularities or misuse
of the service, Go AllWhite reserves the right to decline, cancel or change a
Customer's order.
Age-limit
People under the age of 18 are not permitted to place orders on The Website.
In order to be able to shop you need to verify your age when entering The
Website and also when completing the purchase. In addition to confirming your
age yourself, you as a cardholder need to be 18 years or older to complete the
transaction.
Should it be disclosed that you are under 18 years of age, the parcel will be returned
to Go AllWhite with an added cost of 25€.
Please note that you have to be physically present and show ID on your first order.
An order made in another person’s name (falsification of a document), or in
any other way that causes Go AllWhite to risk financial damage, will be
reported to the authorities. Go AllWhite reserves the right to refuse to carry
out an order if irregularities or misuse of our order function are suspected.
Prices and fees
All prices and costs on The Website are quoted in British Pounds (GBP),
including the product prices throughout The Website and the shipping costs.
Special fees may apply in case of an unredeemed package.
Before completing your order at the checkout, you have to choose the
delivery method, after which the costs for your order, including shipping
costs, will be calculated.
Payment at the time of purchase (products and delivery)
The card payment at The Website is carried out by Go AllWhite’s payment
provider Klarna. Klarna offers a range of payment methods available in the
checkout on The Website, including but not limited to credit card and invoice.
For further information, please refer to Klarna’s terms and conditions.
Go AllWhite personal data handling.
Personal data is handled according to the Go AllWhite privacy policy. By
ordering products on The Website, you confirm that you have read and accepted
the Go AllWhite privacy policy and that the personal data you have stated is correct.
Delivery and delivery time
Go AllWhite offers a range of different shipping alternatives depending on
the size of the packaging, your place of residence, etc. The shipping
alternatives as well as the delivery time for each shipping alternative are
further described in the checkout at www.goallwhite.com.
Unredeemed package/shipment
A package shipped according to any of our delivery alternatives will be sent
back to Go AllWhite if you have not been able to redeem it. If that happens,
you will be charged a fee attributable to the administration, shipping, return
shipping, and handling by Go AllWhite. Unredeemed packages are usually not seen
as an exercise of your rights of return.
Complaints and returns
If a product differs from the purchase agreement or does otherwise not
correspond to the description provided by Go AllWhite, you have the right to
make a complaint about the product to Go AllWhite.
The right of complaint only includes faults at delivery (and not faults that
for instance occurred due to the product’s expired shelf life or due to normal
wear and tear). You need to notify Go AllWhite about the fault when you
discover it. Go AllWhite recommends you to carefully inspect products directly
upon receiving them.
Depending on the type of product fault (e.g., smell/taste of the product),
we may require you to return the product to us. You are responsible for the
products you return. Go AllWhite thus recommends you to package the product in
a way that doesn’t risk damages during transportation.
Force majeure
Go AllWhite is not required to fulfill the purchase agreement if the
fulfillment is complicated due to an event outside of the reasonable control of
Go AllWhite (e.g., changed legislation, government measures, strikes,
blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other
extraordinary events). If these circumstances last longer than two (2) months,
both the consumer and Go AllWhite have the right to cancel the purchase with immediate
effect.
For questions regarding these Conditions, complaints, transport damage,
etc., please contact us at https://goallwhite.com/pages/contact/
.
The contract shall be governed by the laws of England, and any dispute will
be resolved exclusively in the courts of England.